Effective Date: 30th June 2025
At Quick Web IT, we are committed to providing high-quality digital services including web design, SEO, graphic design, and digital marketing. Please read our Refund and Returns Policy carefully to understand how we handle requests for refunds and cancellations.
1. Services Covered
This policy applies to the following services provided by Quick Web IT:
- Website Design & Development
- SEO (Search Engine Optimization) Services
- Digital Marketing Campaigns
- Graphic Design Services
- Branding & Consulting
2. Refund Eligibility
Due to the nature of digital services, refunds are only considered under specific conditions:
✅ Refunds Will Be Considered If:
- The service has not yet been started.
- You cancel within 24 hours of payment and no work has begun.
- A project is significantly delayed (beyond agreed timelines) due to our fault.
- We are unable to deliver the agreed scope of work as per contract.
❌ Refunds Will NOT Be Issued If:
- Work has already commenced or is completed.
- Delays are caused by the client (e.g., lack of content, approvals).
- Services are outsourced or handled by a third party.
- You change your mind or no longer require the service.
- Dissatisfaction based on subjective preferences after approved milestones.
3. Cancellation Policy
- All cancellations must be requested in writing via email.
- If cancellation is approved, applicable deductions (for hours worked or resources used) will apply.
- Any custom software, designs, or assets created prior to cancellation remain the property of Quick Web IT unless otherwise agreed.
4. Return Policy (for Digital Products)
We do not offer returns on digital downloads or delivered assets (e.g., logos, website files, design templates) due to their non-tangible, non-returnable nature.
5. Dispute Resolution
If you’re unhappy with the service, we encourage you to contact us first. We will do our best to resolve the issue fairly and promptly.
📧 Email: support@quickwebit.com
6. Policy Updates
Quick Web IT reserves the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with the latest effective date.